Terms, Conditions & Returns

Terms, Conditions & Returns


You must be over 18 years of age to make a purchase from this website, by agreeing to these terms & conditions you are stating you are over 18 years of age


All pipes unless specified as New are used which means they will show some signs of usage
During the restoration process all pipes go through the same inspection, we check for cracks, burnt areas & anything that will effect the functionality of the pipe if it passes this inspection we then proceed to the cosmetic aspect of the pipe, restoration work is then carried out with great attention to detail whilst still preserving all the pipes original character
All parts are sterilized & cleaned using 99% alcohol & the pipe will arrive with you ready to smoke
In some situations some marks may have to be left either because it was non economical to remove or it would effect the original character of the pipe too much, if this is the case I will list the imperfections in the advert

Please be aware you are purchasing a used item whilst we do our utmost to restore a pipe to its original condition you must remember many of these pipes are vintage or antique.  It MAY have picked up over the years marks to the bowl, teethmarks to the stem, scorching to the rim, I will photograph & describe this in my listing as honestly as I can & the price I ask is based on condition, my experience with that pipe it's popularity & collectability, by purchasing any items from us you are agreeing to this




Any returns requests should be submitted within 14 days of purchase
Before returning an item you must contact us first, we will not accept any returns sent back to us without prior approval
If returning an item it must be securely packaged & returned to us in the same unused condition in which it left us
All postage cost's are at the buyers expense, including the original delivery postage cost, which will not be refunded, by accepting these terms & conditions you are agreeing to this when you make the purchase


*IMPORTANT* As of 1/9/23, Due to paypals new policy regarding transaction fees, any returns which are of a none 'fault' nature will have the associated fee's deducted from the refund amount refunded, we apology for this but paypal no longer refund the fee's to us as a seller, by making a purchase from us you are agreeing to the fee deduction from any none fault refund


Once we have received the item & it has been checked, only then will we issue a refund




Any Claims for lost or damaged items will be submitted by us to the relevant shipping company

I will assist in any claims against delivery companies for damage to goods & for lost items, providing all relevant paperwork & evidence of the purchase

Please be aware we are unable to offer a refund until the delivery company has finalised any investigation into the lost or damaged item, once we have confirmation from them that the item is deemed lost, or the damage is there responsibility, we can then issue the refund

The shipping charge is paid by the customer on completion of your order, the shipping charge is inclusive of the correct level of insurance for you items

By making a purchase from us you are agreeing to these conditions