Privacy & Cookie Policy

Privacy and Cookies Policy

Introduction

Estate Pipe Shop (hereby may be referred to as "we", "us" or "our") are committed to protecting your privacy to the highest standards. This policy outlines how we handle, process and protect your personal information whilst using our website and making purchases from our store. It also outlines your rights under the current European laws and regulations.

Information we collect about you

Legal Basis: Contract

When an order is placed on our website we receive and store the following information which is required under a lawful basis to fulfil the contract.

• Full Name
• Billing Address
• Postal Address
• Email Address
• Telephone Number
• Product Customisation

This information is essential in being able to process and deliver your orders. We use your email address to provide order confirmation and order dispatch emails. We may also use your email or phone number to contact you only if there is an issue with the order.

Legal Basis: Legitimate Interest

• IP Address

We log IP Addresses for fraud prevention purposes.

Legal Basis: Consent

• Newsletter / Marketing

We store your preference for marketing communications (email newsletters). The default setting per regulations is to opt-out customers automatically. If you wish to remove consent you can unsubscribe via the marketing email or change your setting in the account panel.

Data Shared with 3rd Parties

• Payment Providers -  PayPal process payments on our behalf. Your name and address details are securely sent to their servers (via 128bit SSL/TLS encryption) so that payment can be made through their own systems. We do not handle any card details directly. Information on their privacy policies can be found on their website.
• Delivery Partners - Royal Mail receives your name and postal address in order to route and deliver your products through their network. Their privacy policy can be located at: Royal Mail Privacy Policy
• IT Infrastructure - Our website hosting provider has been verified that they are compliant with current legislation with regards to security of data stored on their servers.
• Select 3rd Parties - Companies that we may employ in order to carry out specific tasks on our behalf (eg alternate couriers). These would all be bound by the same strict data processing rules and may not use the information we share for their own purposes.

Your Rights

At any point you may request the following. In certain cases we will need to verify your identity for security purposes before releasing information.

Information we hold about you

You can issue a request concerning what information we currently hold about you. This information will be provided within 30 days of the initial request.

Correct and Update data

If the information we hold about you is incorrect you can inform us and it will be promptly updated.

The right to remove data / be forgotten

If you no longer want us to handle your data you can request that we remove your details from out systems. (for accounting reasons recent data within 6 months cannot be removed).

The right to remove consent

We occasionally may send out newsletters to customers that have opted-in. If for any reason you wish to withdraw consent you can click unsubscribe from the mailing or modify your newsletter preferences in the "My Account" section of the website.

Requests can be made through any of the channels shown on the Contact Us page on our website.

Cookies:

Cookies are small files that are stored on your device. The Estate Pipe Shop website uses these cookies to keep track of the items you have placed in your shopping cart, allowing you to leave the site, and still have your shopping cart when you return. When you complete your order, those cookies are then deleted. A full list of cookies used by Estate Pipe Shop is listed below.

PHPSESSID, Language, Currency - These cookies are essential to the operation of the website. It allows our site to remember the currency, language, basket contents and securely identify users of the site.

_ga, _gat - These cookies are used by Google Analytics, they help us improve our website by monitoring visitor information and shopping trends.

If you wish to opt out of receiving cookies you can alter your internet browser settings, usually found in the privacy or settings menu. You can also ask to be alerted every time a cookie is offered.

Changes to this Privacy Policy

Our privacy policy may change in the future. We recommend you revisit this page from time to time in order to ensure you are aware of our latest policies.