Delivery Information

 

 

Payment

Payments can be made using all major credit & debit cards using the paypal system, we also except bank transfers or cash on collection
We reserve the right to decline Paypal payments with unverified account or unconfirmed address.
We ship daily except Sundays & aim to ship within 24 hours of payment, Items will only be sent Recorded/Signed for

 

Smoking pipes postage costs :

  • UK - Royal mail 1st class signed for £5.00
  • Europe - Royal Mail International signed for £10
  • USA & Rest of the world - Royal Mail International signed for £12.50

 

Please be aware that the postage charge is inclusive of insurance & covers you the customer for any lose incurred should the parcels contents be damaged of lost

I combine shipping whenever possible, if you would like a quote before making a purchase or to adjust any insurance compensation levels, please E-mail me or give me a phone call

 

Non-UK International Customers :

 

Many countries have a Value Added Sales Tax VAT, & Import Duty charges, which may be charged when an item crosses into their border. VAT is charged in addition to applicable duties. It's the buyer's responsibility to know how much tax and duties will be charged & where charges are appplied, it is the responsibility of the customer to make these payment's on arrival to there designated country, we do not pay any of these charges in advance

After Purchase you may be sent a second invoice with a small charge to cover any additional postage cost's that may arise from large or high value orders, any items will not be shipped until this is paid
If in any doubt about the above please contact me to discuss postage costs in advance .

 

Claims

 

Any Claims for lost or damaged items should be submitted to the relevent shipping company by the customer

I will assist in any claims against delivery companies for damage to goods & for lost items, providing all relevant paperwork & evidence of the purchase

Please be aware we are unable to offer a refund in the case of lost or damaged items, unless the fault is caused by us directly

The shipping charge is paid by the customer on completion of your order, the shipping charge is inclusive of the correct level of insurance for you items

By making a purchase from us you are agreeing to these conditions

 

Delivery Times

  • UK - 1-2 days Estimated
  • Europe - 3-7 days Estimated
  • USA - 7-14 days Estimated
  • Rest of the World - 10-14 days Estimted

******WE ARE UNABLE TO SHIP TO A P.O.BOX ADDRESS*****